🔒Privacy Policy

1. Introduction

Technocode LTD (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we handle your information when you use our website and contact us. This policy complies with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

We act as the **Data Controller** for personal data collected through our website and communications.

3. What Data We Collect

We may collect and process the following information:

• **Contact Details:** Name, email address, phone number.
• **Professional Information:** Company name, job title.
• **Technical Data:** IP address, browser type, device information.
• **Usage Data:** Pages visited, time spent, referral sources.
• **Project Information:** Requirements and specifications for quoting purposes.

4. How We Collect Your Data

We collect data through:

• Contact forms and consultation requests.
• Email communications.
• Cookies and similar tracking technologies.
• Automated analytics tools (e.g., Google Analytics).

5. Why We Collect Your Data & Legal Basis

We process your data for specific purposes under the following lawful bases (as defined by UK GDPR):

Purpose	Legal Basis
Responding to enquiries	Legitimate Interest
Providing quotes and proposals	Contract Preparation
Improving our website and services	Legitimate Interest
Sending marketing communications	Your Consent

6. How We Use Cookies

Our website uses cookies to enhance user experience and analyze website traffic. We use:

• **Essential Cookies:** For website functionality (e.g., security, session management).
• **Analytical Cookies:** To understand user behavior and measure website performance.

You can manage preferences through your browser settings. See our [Cookie Policy Link Here] for full details.

7. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may use trusted service providers for:

• Website analytics and performance monitoring.
• Email communication services.
• **Payment Processing:** When you elect to pay for services using card or bank payment, the transaction is handled directly by a third-party PCI-compliant payment processor. **We do not store, process, or transmit full payment card details.** We only receive payment confirmation and partial payment identifiers (e.g., last 4 digits of the card).

All providers are bound by strict data protection agreements and are only allowed to process data on our instruction.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS).
• Secure access controls.
• Regular security monitoring and minimal data collection and storage.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law:

• **Enquiry Data:** 12 months for business follow-up.
• **Marketing Data:** Until consent is withdrawn.
• **Technical Data:** 14 months for analytics.
• **Project Data:** Retained for 7 years for legal and accounting purposes after project completion.

10. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• **Access:** Request a copy of your personal data.
• **Correction:** Correct inaccurate information.
• **Deletion (‘Right to be Forgotten’):** Request deletion of your data where there is no legal reason for us to continue processing it.
• **Object:** Object to processing where we rely on legitimate interest.
• **Withdraw Consent:** Withdraw consent for marketing at any time.

Contact us at contact@technocode.dev to exercise these rights.

11. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website with an updated revision date.

12. Complaints

If you have concerns about our data handling, you have the right to contact the supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk/make-a-complaint.

13. Contact Us